To be a catalyst, a resource, and a capacity-builder in the field of healthcare quality improvement for Memphis.

To provide the right care to every patient, every time. We plan to accomplish this by:

• Pursuing perfection by providing care that is Safe, Timely, Effective, Efficient, Equitable, and Patient-centered (STEEEP)
• Encouraging patient-centered customized care while discouraging unwarranted variation
• Improving care by sharing quality initiatives among medical and administrative professionals